Returns
Apparel is printed when you order. Digital files are delivered by email. That shapes how returns work.
Made to order
Because apparel is produced after checkout, we generally cannot accept returns or exchanges for change-of-mind, fit preference, or color preference. Please use the size chart on each product page.
Digital downloads
Digital products (loop packs, plugins, stills, and similar files) are delivered by email after payment. Because the files can be downloaded immediately, we generally cannot refund change-of-mind after the download links are sent. If a link fails, a file is corrupt, or you never received the email, write contact@lfostudio.com within 14 days with your order email and Stripe receipt — we will fix delivery or refund when the issue is on our side.
Defects & damage
If your order arrives damaged, misprinted, or clearly defective, email contact@lfostudio.com within 14 days of delivery with your order email, photos of the issue, and your shipping address. We will replace the item or refund — your choice when we confirm the issue.
Wrong item
If we send the wrong size, color, or product, we cover return shipping for the incorrect piece and send the right one, or refund in full.